Privacy Policy: Your Data, Your Rights

Privacy Policy for Ex Clean Exterior Cleaning

Effective Date: 15th Januray 2025

At Ex Clean Exterior Cleaning (trading name of Elite Co Group) accessible from www.ex-clean.co.uk, your privacy is one of our main priorities.

This Privacy Policy outlines the types of information that we collect, how we use it, and the steps we take to protect your data. By using our website, you consent to the practices described in this policy.

 
1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you interact with our website or services:

• Name
• Email address
• Phone number
• Billing and delivery address
• Payment details (processed through secure third-party platforms)

1.2 Non-Personal Information

We may also collect non-personal information automatically when you visit our site, such as:

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Referring website URLs

 
2. How We Use Your Information

The information we collect is used for the following purposes:

• To provide, operate, and maintain our website and services.
• To process bookings and manage payments.
• To communicate with you, including responding to inquiries and sending updates.
• To improve and personalize your experience on our website.
• To analyse website usage and trends to enhance our offerings.
• To comply with legal and regulatory obligations.

 
3. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyse website performance. These cookies may include:

• Essential Cookies: Required for the operation of our site.
  Analytical/Performance Cookies: Help us understand how visitors interact with our site.
• Functional Cookies: Allow us to personalize content for you.

You can manage your cookie preferences through your browser settings. In compliance with the UK Privacy and Electronic Communications Regulations (PECR), non-essential cookies will only be placed with your explicit consent.

For more information, please refer to our Cookie Policy (See Below).

 
4. Social Media Privacy

EXCLEAN Exterior Cleaning maintains a presence on various social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn) to engage with our customers and promote our services.

4.1 Information We Collect Through Social Media

When you interact with us on social media, we may collect the following types of information:

• Public profile information, including your name, username, and profile picture.
• Comments, messages, or other content you post on our pages.
• Data you provide in response to surveys, polls, or promotional offers.

4.2 How We Use Social Media Information

The information collected through social media is used to:

• Respond to inquiries and comments.
• Improve customer engagement and service.
• Analyse social media performance and trends.
• Share promotional offers, updates, and content relevant to our audience.

4.3 Third-Party Privacy Policies

Your interactions on social media platforms are governed by the respective platform's privacy policies. We encourage you to review these policies to understand how your data is handled.

4.4 User Responsibility

You are responsible for the content you share on social media platforms. Avoid sharing sensitive or personal information in public posts or comments. If you need assistance, contact us through direct messages or the methods listed in the Contact Us section.

 
5. Lawful Basis for Processing Personal Data

Under the UK GDPR, we process personal data on the following lawful bases:

• Consent: When you explicitly agree to data processing (e.g., subscribing to newsletters).
• Contractual Necessity: To perform a contract with you, such as booking a service.
• Legitimate Interests: For purposes that are necessary for our legitimate business interests, unless overridden by your rights.
• Legal Obligation: To comply with applicable laws or regulatory requirements.

 
6. Sharing of Information

We do not sell or rent your personal information. However, we may share your data with third parties in the following situations:

• Service Providers: To process payments, deliver services, or manage website operations.
• Legal Obligations: When required to comply with legal requests, court orders, or regulatory requirements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
   

7. Data Retention Policy

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Factors determining retention periods include:

The nature of the data.
Legal or regulatory requirements.
The purposes for which we process the data.
 

8. International Data Transfers

If we transfer your personal data outside the UK, we ensure it is protected by appropriate safeguards, such as:

• Adhering to Standard Contractual Clauses (SCCs) approved under the UK GDPR.
• Implementing technical and organizational measures to secure the data.
   

9. Your Data Protection Rights

You have the following rights under UK data protection laws:

• Right to Be Informed: Transparency about how we collect and use your data.
• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data under certain conditions.
• Right to Restrict Processing: Limit how your data is processed.
• Right to Data Portability: Receive your data in a machine-readable format.
• Right to Object: Object to data processing, including for direct marketing purposes.
• Rights Related to Automated Decision-Making: Request human intervention in automated decisions.

To exercise these rights, please contact us using the details in the Contact Us Page.

If you believe your data rights have been violated, you have the right to file a complaint with the UK Information Commissioner’s Office (ICO). Visit www.ico.org.uk or call 0303 123 1113.

 
10. Children's Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us, and we will promptly remove it.

 
11. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with the "Effective Date" at the top. We encourage you to review this policy regularly.

 
12. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your data, please contact us:

Email: [email protected]
Phone: 01977330237

Thank you for trusting Ex Clean Exterior Cleaning with your personal information.

We are committed to protecting your privacy and ensuring a secure online experience.